Refund and Returns Policy
RETURNS
At GM Ortho Implants Instruments, we are committed to providing our customers with high-quality surgical instruments. If you are not satisfied with your purchase, you may request a return under the following conditions:
Eligibility: Returns must be requested within 30 days of delivery.
Condition: Items must be unused, in their original packaging, and free from any damage or contamination.
Return Process: To initiate a return, please contact our customer support team with your order number and reason for return.
Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a manufacturer defect or incorrect item shipment.
Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
Refunds do not include shipping charges unless the return is due to a product defect or incorrect order fulfillment.
Exchanges
Defective or incorrect items can be exchanged at no additional cost.
To request an exchange, please contact us within 7 days of delivery.
For further assistance, please reach out to our customer service team at info@orthoimplantsupply.com
Why choose us
Best services available for the best customers
At GM Ortho Implants Instruments, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
Personal Information: Name, email address, phone number, billing/shipping address. Order Details: Purchase history, transaction details, and payment information. Website Usage Data: Cookies, IP addresses, and browsing activity to improve our website experience. How We Use Your Information To process orders and provide customer support. To improve our products and services based on customer feedback. To send promotional offers and updates (only if opted-in). To ensure website security and prevent fraud. Data Security We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or misuse. Third-Party Sharing We do not sell or trade your personal information. We may share data with trusted third-party service providers (e.g., payment processors, shipping partners) for order fulfillment. Your Rights & Choices You can opt out of marketing communications at any time. You can request data deletion or modification by contacting us. By using our website, you consent to our Privacy Policy and Terms of Service. For questions regarding our privacy practices, please contact us
Contact us at info@orthoimplantsupply.com Thank you for choosing GM Ortho Implants Instruments – your trusted partner for precision surgical tools!
